Terms

Terms & Conditions

1. General

Ludique.ro website (called “ludique.ro” or “we”, “us”, “the studio”) is the property of Ludique Lingerie.

2. General Terms and Conditions of Sale

I. Orders may only be placed on the website by individual consumers and corporations purchasing products other than for resale. Any resale or distribution of Ludique products purchased on the ludique.ro website is strictly prohibited.
II. Ludique may make changes to these Terms and Conditions of Sale at any time, in order to comply with current legislation. You can view the most current version of the General Terms and Conditions of Sale on the company website at any time.

3. Terms of Use


I. By accessing this website you agree to the Terms of Use. We advise you to read these Terms carefully and to save and/or print a copy of these Terms and Conditions for future reference. If you do not agree with these Terms and do not wish to be subject to them, you must cease accessing this Website forthwith.
II. These Terms do not affect your statutory rights. If you require more information regarding your consumer rights please contact your National Citizens Information Office.

III. By using ludique.ro website you agree to provide information which is not misleading, but true and accurate in all aspects. You further agree that you will notify our customer service team via email: ruxandrag@ludique.ro of any changes to the information provided via the Contact Information page.

IV. All materials, including but not limited to drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks are the exclusive property of Ludique Lingerie and/or any of its’ affiliates. You may not reproduce, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the ludique.ro website by any means or process.

(a) A single copy of web pages published on ludique.ro website may be made for private, personal and non-commercial use, provided that any copy of such web page(s) shall retain all copyright and other proprietary notices contained therein.

V. The “Ludique” trademark, the trademark image and related marks and logos, whether or not registered or displayed on ludique.ro website, as well as the domain name “ludique.ro”, are and will remain the exclusive property of Ludique.
VI. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose without prior express agreement of Ludique Lingerie is prohibited.

VII. No person, legal or natural, may remove any copyright, trademark or other proprietary notice contained on ludique.ro website or any content contained therein without express consent of the Company.

4. Product Orders, Availability and Shipping

I. While all products sold through the website will always correspond with their description, variations in both the manufacturing processes used and also the display properties of the computer hardware used to view the Website may mean that the colors, fabrics and designs of the products displayed on the website, and the products delivered to you, may differ in appearance in minor respects.

II. Products and prices are valid as seen on ludique.ro website, subject to availability.

Please take into consideration that all the Ludique products are ethically made by hand in limited edition and the manufacture time may vary according to others orders that are in line.

III. Ludique may change the prices of products listed on ludique.ro website at any time and without any notice, but such changes will not apply to products in respect of which you have been sent a dispatch confirmation.

IV. Ludique reserves the right to make changes to any item posted on ludique.ro website at any time and without any previous notice.
V. All information on ludique.ro website constitutes an invitation and is not an offer or unilateral contract. Any order is an offer to purchase the products listed (“Products”) under these Terms. All orders submitted to Ludique are subject to acceptance. Ludique reserves the right not to accept an order in its sole discretion for any reason without liability.
VI. ludique.ro website may be used to order a number of products from Ludique Lingerie, directly online via the Internet for delivery to:

ALBANIA, ALGERIA, ARGENTINA, AUSTRALIA, AUSTRIA, BELARUS, BELGIUM, BOSNIA AND HERZEGOVINA, BRAZIL, BULGARIA, CANADA, CENTRAL AFRICAN REPUBLIC, CHILE, CHINA, COTE D’IVOIRE, COLOMBIA, CROATIA, CUBA, CYPRUS, CZECH REPUBLIC, DEMOCRATIC REPUBLIC OF CONGO, DENMARK, DJIBUTI, ECUADOR, EGYPT, EL SALVADOR, ESTONIA, ETHIOPIA, FINLAND, FRANCE, GABON, GERMANY, GHANA, GREECE, GUINEA, HONG KONG, HUNGARY, INDIA, INDONESIA, IRAN, IRELAND, ISRAEL, ITALY, JAPAN, JORDAN, KENYA, LATVIA, LITHUANIA, LUXEMBOURG, MACEDONIA, MADAGASCAR, MALDIVES, MALTA, MAURITANIA, MAURITIUS, MEXICO, MOLDOVA, MOROCCO, MOZAMBIQUE, NETHERLANDS, NEW ZEELAND, NIGER, NIGERIA, NORWAY, PAKISTAN, PAPUA NEW GUINEA, POLAND, PORTUGAL, QUATAR, REPUBLIC OF SERBIA, ROMANIA, RUSSIA, SENEGAL, SINGAPORE, SLOVAKIA, SOUTH KOREA, SPAIN, SUDAN, SWEDEN, SWITZERLAND, TAIWAN, TANZANIA, THAILAND, TUNISIA, TURKEY, UKRAINE, UNITED ARAB EMIRATES, UNITED KINGDOM, USA, VENEZUELA, VIETNAM.

Delivery addresses situated outside these territories cannot be delivered to without contacting us: ruxandrag@ludique.ro prior to ordering.

VII. Shipping for Romania is free, with Fan Courier.

For International shipping we use Postal services or an International courier, according to your preference.

The shipping option with local postal services is free, but the package is not tracked. The delivery time is between 7 – 25 days, in accordance with the designation country of the consignee.

The shipping option with an International courier provides a tracking no. and an extra fee will apply. The delivery time may vary between 1-4 days, in accordance with the designation country of the consignee.

VIII. Shipments to Canada are subject to strict controls by local customs authorities, and as a result delays may occur for reasons outside of the control of Ludique Lingerie. You may be contacted by our courier and/or customs clearance broker to provide certain information and authorization for them to act on your behalf to import your order. If you do not provide authorization when contacted, you may become responsible for the import and any import duties, and/or other fees charged.

IX. After submitting an order to Ludique Lingerie an acknowledgement email with your order number and details of the products you have ordered, as well as the details of the delivery, will be sent to you. This email is an acknowledgement that your order request has been received.

The payment of your orders will be made by your choice. You can pay either by credit/debit card (Visa or MasterCard), through Paypal or cash on delivery, just for Romania. In order to pay through Paypal, you must register directly when you make the check-out.

X. Note that in some countries additional duties may be payable to your local tax authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. Please note that Ludique has no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing an order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. Ludique will not be liable for any breach by you of any such laws.
XI. The aforementioned contract of sale will conclude 14 days from the date at which the item(s) has/have been delivered to the valid address given upon ordering the product(s). The ordered product(s) remain the property of Ludique until they are delivered to the valid address given upon ordering.
XII. Orders received after any specified “cut off” or “last order” time, or received on a day which is not a working day, will be processed on the next working day. Estimated delivery times will be calculated from the date on which the order is processed.

5. Returns

I. All the Ludique products are carefully handcrafted and for hygienic reasons we cannot accept returns and/or refunds for all the listed products on ludique.ro website.

We can only exchange/refund the bras. The Client must bear the cost of returning the products. In this circumstance you must notify Ludique within the 14 day period outlined above via post, email: ruxandrag@ludique.ro.

II. The products must be returned, at your cost, in the original packaging it/they was/were delivered; in an unopened state (I.e. no seal should be broken). You have no right to cancel your order after the 14 day period has lapsed as the contract you hold with Ludique has ended.

III. Your right to return products is limited due to health and hygiene issues related to lingerie. You may return a product – bra - at your cost, in exchange for another size once the product(s) is/are in their original packaging with all the original tags intact and they are returned within 14 days of receiving the product(s). We reserve the right to not return items which have been damaged due to improper care.

IV. This right of return does not apply to products on promotion, discounted prices, gift vouchers and where a Bespoke, Made to order or Pre-order product(s) is/are.

6. Pre-order Service

I. Pre-order products are defined as: “Products which appear in Ludique Lingerie Pre-order section”.

II. Ludique may invite you to pre-order products from its collection at certain times

III. From the date at which you receive your invitation to pre-order products you will be given a 2 week window to order. Please allow 6 to 8 weeks for delivery.

IV. Ludique is not obliged to allow cancellation of any product(s) order, nor is it obliged to give a refund on any product(s) purchased through the pre-order service. As such, when you have placed an order for any product through our pre-order service you are not entitled to a refund nor are you entitled to cancel your order at any stage after you have placed it.

7. Data protection

Ludique Lingerie is compliant with the Data Protection Act. We will not pass on your details to any third party without your prior consent.

Join our Mailing List

Sign up to receive our email updates

Search our store